Supervisor Training

Our Certified Security Supervisor training program focuses on the following concepts:

Service Excellence:

Quality Customer Service is the Key

Identifying the Needs of Your Customers

Project a Positive Attitude

Proactive Problem Solving

Role of the Supervisor:

Transition to Supervisor

Delegation: A Critical Skill

Build A Winning Team

Counseling and Coaching:

When Should You Counsel or Coach?

Giving and Receiving Feedback

Plan and Conduct Counseling
and Coaching Sessions

Managing Performance:

Developing Performance Goals

Building Commitment

Effective Performance Reviews

 

Supervisor training

Each course is taught as a seminar or mentored tutorial and is available online. In addition, supervisors receive four policy oriented courses in human resources and risk management. The Certified Security Supervisor training program is designed to support the lead officer and supervisor by providing the necessary skills and knowledge to lead and coach a team of security officers.

Successful completion of this series is also linked to our succession planning for Securitas USA supervisors and officers. Additional training in the Supervisor Development Path can be tailored to fit the individual requirements of client.