Setting the Tone for Success

Commercial Building | NAI Brannen Goddard

Challenge: Maintaining a personable demeanor while controlling building access.

The Royal Center is a multi-building campus of Class A office space in Alpharetta, Georgia managed by NAI Brannen.  On duty at three of the buildings comprising 8000 square feet, Securitas USA officers must adopt a dual role of brand ambassador and crime deterrent. The site’s security challenges include access control, theft prevention, and enhancing tenant safety.

Solution:

  • Finding staff that fit the Royal Center’s culture of personable professionalism. Officers must possess good judgement and vigilance in providing traditional security duties.
  • On-site security officers are on duty from 7am until 11pm. Securitas USA’s Mobile Guarding takes over for evenings and weekends.  Additional on-site officers are available to cover construction, repairs and unexpected circumstances.
    • Securitas Officers fuse concierge service and safety through personal touches such as holding doors, walking tenants to their cars, and understanding the different cultures and expectations.
    • To help mitigate the risk of workplace violence, Securitas conducts on-site training and safety drills for tenants.

Results:

Tenant satisfaction is high, and safety issues have been decreased with Securitas USA on the job. Mobile Guarding provides instant reports if there are any security or maintenance issues. “When I make a change in post orders, [security officers] understand and by the next day those changes are made.” explains on-site manager Peggy Dinsmore. “We have good support through the branch manager and supervisor and I feel they are ready to address any problem.”

Read the full case study on NAI Brannen Goddard

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