Security with Old World Elegance

Hospitality Security | The Langham, Boston

Challenge: Incorporating security while retaining “Old World” service.

The Langham, Boston - a 318-room four diamond-rated luxury hotel - was looking for a contract security vendor whose team could adopt The Langham’s specific etiquette and integrate seamlessly into the hotel staff.


  • Installation of a dedicated Securitas account manager on-site to act as Director of Security and help ensure adherence to the high standards of the luxury chain.
  • Hiring and training best practices to find and retain the candidates who can set the tone and meet the expectations of the client.


The Securitas security officers have incorporated The Langham, Boston’s culture into their own and have grown to be trusted partners. “I look at the level of comfort and the very high sense of trust that the rest of the hotel has in our security team. They are completely integrated into the fabric of the hotel which is a huge measure of success,” says Hans Schaepman, Hotel Manager of The Langham, Boston.

Read the full case study on The Langham, Boston:

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