Successful Healthcare Security Team

Quality of care and safety are priorities for hospitals, and security plays a vital role in each. The Securitas Healthcare Division works closely with more than 1,000 healthcare institutions around the nation, providing consistent, responsive services that help maintain safe and secure environments for patients and staff members.

The quality of hospital services is evaluated by the Joint Commission on Accreditation of Healthcare Organizations, an independent, not-for-profit organization that accredits and certifies healthcare organizations and programs in the U.S. Every three years, examiners visit healthcare facilities to determine whether specific performance standards are being met.

“A team of four or five people arrives with 30 minutes’ warning and spend the next three to four days looking at all of the hospital’s practices, policies and procedures,” says Sean McGill, Securitas Account Manager for a hospital client in California.

Securitas officers in the behavioral health and emergency departments receive an initial eight hours of classroom instruction, videos and role-playing scenarios based on Crisis Prevention Institute (CPI) curricula, followed by a four-hour annual refresher course, as well as Management of Aggressive Behavior (MOAB) training and AVADE (Awareness/Vigilance/Avoidance/Defense/Escape Environment) training.

After a busy week of meeting with Joint Commission surveyors, producing records and documenting procedures, McGill happily reported that his team of 39 security officers at the hospital and affiliated medical office buildings received no RFIs (Requirements for Improvement). That’s another way of saying the Securitas team is in good shape and following best practices in healthcare.

This healthcare security team has done a great job upholding our core values of Integrity, Vigilance and Helpfulness.

Interested in learning more about our Healthcare Specialty Division?