High Profile Security with Customer Focus

Cultural Security | The Sterling and Francine Clark Art Institute

Challenge: Balancing high-profile security with friendly customer service

Protecting the masterpieces at The Sterling and Francine Clark Art Institute in Williamstown, MA means the 200,000 visitors annually need to be aware of the security surrounding them, but the security needs to be welcoming, familiar with the collection and able to direct patrons through the museum.

Solution: Specialized Training

  • Securitas USA is the first contract security provider authorized to deliver in-house training of the International Foundation for Cultural Property Protection’s (IFCPP) Certified Institutional Protection Supervisor (CIPS) course.
  • The security team’s training is specific to helping protect cultural, educational and public institutions. It addresses topics including conflict resolution techniques, emergency response procedures and code of conduct requirements.

Result: Safe masterpieces and satisfied visitors

“The security officers are our ambassadors and set the tone for everyone entering the museum,” explains Bill Powers, director of Facilities at the museum.

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