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      Retail Mall Case Study

      A long-standing retail client near Baltimore faced increasing safety concerns as crime and after-hours incidents began affecting tenant confidence and visitor attendance. Securitas responded with an integrated security strategy—combining On-site officers, 24/7 Remote Guarding, and advanced video analytics—to restore safety, enhance visibility, and strengthen protection for the mall’s patrons and partners.

      Client Overview

      A retail mall on the outskirts of Baltimore recently asked Securitas to extend its partnership to address new security concerns. Bordered by an interstate junction and apartment complex, this high-traffic retail environment has been a client of Securitas for nearly a decade. It currently employs a combination of On-site officers and Remote Guarding to provide oversight and protection for its visitors. 

      Challenge

      Over the past years, the surrounding area has faced challenges from undesirable activity. This activity has led to turnover of mall tenants and a rise in crime and vagrants loitering in the parking lots. 

      An educational institution, housed just inside the mall entrance, experienced a decline in attendance of after-hours classes, as students did not feel safe. An On-site officer performed evening patrols as a deterrent. However, incidents including car break-ins and confrontations continued after his shift ended. 

      Solutions

      • Working with the client, a Securitas Risk Assessment was completed by the local Securitas Branch Manager to identify an alternative, customized solution. 
      • Leveraging the capabilities of the Securitas Operation Center in Charlotte, NC, which provides the ability for 24/7 Remote Guarding Services, high-definition cameras with analytic capabilities were strategically placed to deliver detailed coverage in areas of concern. 
      • Partnering with the On-site officers, Securitas Remote Guarding is now employed to provide additional overnight coverage. 
      • When the cameras are armed and an analytic is engaged, it triggers an event to be handled by Remote Guarding officers. 
      • Comparing the event video to real-time camera footage, the Remote Guarding officer can then escalate the event to the appropriate Securitas contact, client personnel, or local police department, as needed. 

      Benefits and Results

      Securitas Remote Guarding and the technology installed have provided better visibility and support to the On-site officers. This is increasing the safety of mall patrons and visitors, as well as the security officers themselves. 

      In addition, the ability for high-definition incident playback allows the client to have better documentation of any events that may take place. 

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