Welcome to Your Securitas Help Desk
Your security and peace of mind are our top priorities. Whether you need assistance with invoices, contracts, or security services, we're here to help. Explore our resources, find answers to your questions, and connect with our support team for personalized assistance. Let's make your experience with Securitas seamless and secure.
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Quick Access Solutions
Resolve common issues quickly and efficiently
Find fast solutions to your most common security needs. Whether it's updating your ID, changing booked services, or reporting an incident, our quick access options are designed to make your experience with Securitas smooth and hassle-free.
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Report an Incident
Quickly report any security incidents or concerns. Our team is ready to assist you and ensure that appropriate measures are taken to address the situation
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Modify Booked Services
Need to change your booked services? Access our service management tool to adjust your security solutions according to your current needs and preferences.
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Update Contact Information
Keep your contact information current to ensure seamless communication. Use our portal to update phone numbers, email addresses, and emergency contacts
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Adjust Alarm Schedule
Change your alarm monitoring schedule with ease. Access our scheduling tool to set up or modify your alarm times to fit your security needs.
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Request Maintenance Visit
Schedule a maintenance visit for your security systems. Our team will ensure your equipment is functioning optimally and address any technical issues.
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Access Safety Materials
Explore our comprehensive library of safety materials. Find guides, manuals, and resources to enhance your security knowledge and ensure a safe environment.
Stay informed, stay confident
Stay connected with what matters most. MySecuritas sends you notifications as soon as alarm events happen, so you’re always informed about important situations. You can access reports right away when they’re ready, meaning you won’t be left waiting for updates. All your security information is in one place, easy to find and available whenever you need it.
Get clear details when they matter most
Stay informed and in control with clear details about every event. MySecuritas lets you quickly check detailed reports so you know exactly what’s happened, whether it’s a small issue or something more serious. You can easily see important events as they happen, so you can focus on what really needs your attention. With MySecuritas, you have the tools to make the right decisions quickly and confidently
Use insights to make better decisions
Use the information in MySecuritas to improve how you handle security. The platform shows you useful statistics and highlights, helping you spot patterns and learn what’s working well. You can also see key trends and find areas where things could be improved. If needed, you can download the data to share it with your team. With MySecuritas, you can use what you’ve learned to make your organization even better.
Stay in control with self-service tools
Take charge of your security with the easy-to-use tools in MySecuritas. You can manage your organization and decide who has access to what, making it simple to stay in control. Many tasks can be handled on your own, so you don’t need to wait for help. The platform also makes it easy for your team to stay updated and work together. With MySecuritas, you can act quickly and keep everything running smoothly.
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FAQs
Frequently asked questions from our customers
Still have questions? If you didn't find the answer you were looking for, our service team is just a click away. Let's talk about how we can support your security needs.
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Receiving multiple invoices from Securitas could be due to several reasons. It might be related to different services or products provided, separate billing cycles, or adjustments made to previous invoices. If you believe there is an error or need clarification, please contact the Securitas billing department or your account manager. They can review your account and provide detailed explanations for each invoice.
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If you're going on holiday and need to change the contact person, please inform your immediate manager or the relevant department at Securitas. They can update the contact information and ensure that communications are directed to the appropriate person during your absence. It's a good idea to provide the new contact person's details and any specific instructions to ensure a smooth transition.
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You can create an account and request services from Securitas at any time. Visit our website: https://web.mysecuritas.com and register an account. Here you can explore the different services and request access.
Whether you need digital access to an existing service or want to order something new, Securitas is ready to help you configure and set up your digital administration.
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Yes, you can bring Securitas services with you when moving to a new location. Please contact your account manager to discuss the details of your move and how Securitas can continue to support your security needs at the new site. They will assist in coordinating the transition and ensure that your security services are seamlessly transferred. Be sure to provide information about the new location and any specific requirements you may have.
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If you wish to cancel your contract, please contact your account manager or the Securitas contracts department. They will guide you through the cancellation process and inform you of any terms or conditions that may apply. It's important to review your contract for any specific cancellation clauses or notice periods. If you need further assistance, the Securitas support team is available to help ensure a smooth transition.
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Need More Help? Contact Us!
We're here for you! If you haven't found the answers you're looking for, please reach out to us. Our team is ready to assist you with any questions or concerns you may have. Fill out the form below, and we'll get back to you as soon as possible.
