In the world of security, officers often play a pivotal role in safety and peace of mind. They are usually the first to recognize when something isn't quite right and the first to spring into action when every second counts. But what does it truly mean to be “trained to think, not just watch”? This year's remarkable finalists for Security Officer of the Year embody staying calm in critical moments, astutely observing details that many might overlook, and taking decisive actions that can transform outcomes. From life-saving interventions to nurturing community trust, their inspiring stories illustrate that situational awareness transcends skill; it's the essence of the future of security.
These narratives of bravery and exemplary performance emphasize how awareness, swift decision-making, and compassion can shift the dynamic from mere reaction to genuine protection. The hallmark of these extraordinary officers is their situational awareness. Let's celebrate the security professionals who blend critical thinking with decisive action to help save lives every single day.
What situational awareness truly means
At its heart, situational awareness is about recognizing what’s happening around us at any given moment, interpreting those occurrences accurately, and taking appropriate action when under pressure. For security professionals, this means:
- Maintaining vigilance even during routine situations.
- Engaging in critical thinking regarding risks and possible scenarios.
- Acting decisively when those crucial moments arise.
- Balancing authority with empathy to foster trust.
The stories that follow showcase the exceptional talents and attributes of this year's Security Officer of the Year finalists.
Securitas USA officers in action: trained to think, not just watch
Officer Christian Shores
Life saved through calm, trained response
On New Year's Day 2025, Officer Christian Shores found himself in a potentially life-threatening situation when he discovered an unconscious man in a shelter bathroom. Despite initial efforts with Narcan failing, Shores remained composed and immediately began CPR, persisting through multiple cycles until he felt a pulse return.
His ability to stay calm under pressure, coordinating seamlessly with staff and emergency responders while prioritizing the victim's safety, was nothing short of heroic. Not only did his actions save a life, but they also cemented trust with the client he served, proving how vigilance and thorough training can converge to make a profound difference in urgent situations.
Christian's story stands out not just because of his skills, but also his proactive mindset. He consistently looks for ways to enhance security and is committed to ongoing emergency training. On that fateful day, those qualities coalesced into decisive action that ultimately saved a life.
Officer Donald Shultis
Leading with reliability and integrity
At their client site, Donald Shultis has become a cornerstone of safety and trust. Known for his professionalism and calm under pressure, he consistently helps identify and addresses risks before they escalate, helping protect both people and property. His decisive actions in high-stress moments have reinforced client confidence, while his attention to detail and proactive approach set the tone for operational excellence.
Beyond his daily responsibilities, Shultis is a natural leader who mentors new officers and helps improve site processes, accelerating team development and fostering accountability. With perfect attendance, a reputation for reliability, and praise from clients and colleagues alike, he embodies vigilance, integrity, and helpfulness. His ability to balance strong customer service with decisive security action makes him an indispensable presence and a role model for his peers.
Officer Agustin Avila
A false alarm that wasn’t
Early one quiet morning, a door alarm went off at a residential community, a sound often deemed a false alert. However, Officer Agustin Avila opted for thoroughness over complacency. What he discovered was truly life-altering, an autistic child struggling in the pool. Without hesitation, he plunged in, fully clothed, and rescued the child.
Thanks to his quick response, a potential tragedy was averted. With 14 years of dedicated service at the site, Avila is celebrated for his commitment, professionalism, and vigilance, qualities that guided him to act decisively when many might have dismissed the alarm.
His bravery has garnered heartfelt gratitude from the community, including the General Manager, HOA Board, and the grateful parents. Well-liked by both residents and colleagues, Avila’s actions are a testament to his longstanding excellence and our core values of vigilance and helpfulness.
Officer Grayson Kauwe
Building trust through vigilance and empathy
Officer Grayson Kauwe is renowned for his calm demeanor and client-first attitude, making him an invaluable presence at the open-air mall where he works. His talent for blending assertiveness with empathy has not only heightened safety but also strengthened client relationships.
At a nightlife venue known for previous security challenges, Grayson’s professionalism and de-escalation skills have turned skepticism into trust; the client has openly credited him for restoring safety and confidence within the venue.
One incident highlights his exceptional qualities: when he assisted a woman in distress during a late-night episode, he adeptly coordinated with emergency services and aided police in apprehending a suspect. Transitioning from a flex officer to his dedicated role, Grayson continuously demonstrates that effective security hinges on both vigilance and human connection. While he humbly states he’s “just doing my job,” his actions profoundly showcase the difference that one committed officer can make in our communities.
Emergency Medical Officer Marcus Belcher
Teamwork in a life-or-death moment
When an employee was found unresponsive, Emergency Medical Officer Marcus Belcher was the first on the scene. Marcus immediately began chest compressions, initiating care until fellow responders joined him. Working as a team, they continued CPR, prepared the AED, and restored the employee’s pulse before county paramedics arrived. Belcher’s quick assessment, decisive action, and ability to communicate helped guide the team in a high-pressure moment, seeing that every second was used effectively.
Since joining Securitas USA in 2021, Belcher has steadily advanced from gate officer to emergency responder. Their dedication to training and collaboration exemplifies the power of preparation, and his leadership under pressure highlights how security officers can help make a life-saving impact. Recognized by both the client and the county with awards and commendations, Belcher’s story is a reminder that vigilance paired with teamwork can help change outcomes when it matters most.
Trained to think, not just watch
Together, these narratives celebrate the invaluable impact of security officers in our communities, illustrating that with situational awareness and a commitment to service, everyday heroes can indeed change lives. Let's continue to recognize their remarkable contributions and foster an environment where such dedication is celebrated and encouraged.
