Why long-term relationships (not quick wins) build stronger, smarter security programs
Security doesn't work when it's treated like a commodity. It works when teams trust each other, communicate openly, and stay aligned with what matters most. In an industry where many providers still chase quick wins and transactional contract cycles, Securitas USA takes a different approach. This approach is grounded in long-term partnerships, shared responsibility, and a layered support model built to grow alongside our clients' needs.
That philosophy comes to life through leaders like Tammy Wood, Vice President of Sales, who has spent her career watching strong relationships transform security programs, empower teams, and help create stability for both clients and officers.
As Tammy puts it, "A partnership provides a level of trust and reliability that cannot be achieved in a transactional relationship."
This blog explores what a meaningful partnership looks like, why Securitas USA emphasizes long-term collaboration, and how local management support helps deliver consistent value year after year.
Partnerships over transactions: a different approach to security
For Tammy, treating security as a partnership means becoming an extension of the client's team, not just a vendor fulfilling a scope of work. That mindset is foundational in an environment where any disruption to a security program can have significant operational and reputational impacts.
Tammy explains, "Having a partnership approach means we have a shared commitment to each other's success, and we work together as an extension of our client's team to achieve mutual goals."
Rather than focusing solely on contract requirements, our teams look for ways to anticipate needs, proactively solve challenges, and bring forward ideas that support broader business outcomes. Tammy says this is what truly differentiates a partner from a vendor.
"A transactional relationship simply fulfills a contract; as a partner, we look to go beyond the immediate scope of work to add value, innovate, and improve our partners' security programs."
Partnership also requires a deep understanding of the client, from their industry to their internal culture. Long-term strategic discussions allow teams to build solutions that evolve with the business, not just the market.
Why clients stay: trust, expertise, and history
Across Securitas, some client relationships span decades, a rarity in such a competitive industry. According to Tammy, longevity is driven by becoming a trusted advisor.
"Our expertise and flexibility have been key to our long-term relationships. Our capabilities to help provide a wide range of potential solutions for clients' security and business needs help us be adaptable, scalable, and innovative."
When a partnership lasts, both sides benefit. Stability allows teams to operate with greater context, faster response times, and clearer expectations. That familiarity strengthens problem-solving and allows Securitas USA to pivot quickly when needs change.
Tammy notes, "The historical knowledge of long-term security programs brings better problem-solving and enables speed to implementation. In a partnership, we can take a long-term view of business needs and plan accordingly to achieve broader business strategies."
Layered support: the management model behind the partnership
Delivering adequate security requires more than on-site coverage. It requires a structure that balances local responsiveness with broader organizational support. Securitas USA's management model does precisely that.
Local branches handle day-to-day operations and real-time problem-solving. At the same time, area leaders, national teams, and specialized support functions help provide consistency, resources, and strategic guidance of a larger network.
Tammy explains that "one person can streamline communication, but one person can't do it all. That layered approach, the local delivery backed by the right support structure, is vital to the success of any program."
By combining deep local knowledge with the strength of a global framework, clients can receive fast resolution when needed and long-term stability as their programs evolve.
Leading with a partnership mindset
Creating a partnership-focused culture doesn't happen by accident. Tammy encourages her teams to think beyond tasks and see their role in the broader mission.
"When we align on goals, teams understand how their contributions help drive the overall success of the security program, not just their particular task or transaction."
Tammy believes in fostering ownership, encouraging officers and managers to bring forward ideas and make decisions within their roles. This creates space for innovation, collaboration, and confidence.
Tammy also highlights the values that define successful relationships: "Our most successful partnerships are with clients that have a collaborative mindset. We both conduct business with open, honest, and transparent communication, including our company goals and decisions, and especially when issues or setbacks arise."
Their advice for others choosing a security partner echoes these themes: "Look for alignment on core values, fundamental principles, and long-term vision... in our rapidly changing world, a good partner should be agile, flexible, and capable of developing and self-delivering proactive solutions."
Building security that lasts
At Securitas USA, meaningful security can't be achieved through transactions alone. It grows from long-term relationships built on trust, transparency, and the shared commitment to protect what matters most. Our layered support model, partnership mindset, and dedication to open communication help our clients navigate today's challenges while planning for tomorrow.
If you're looking for a security partner, our team is here to help you build a program that delivers stability, adaptability, and long-term value.
