As retailers, hospitality providers, and entertainment venues face an increase in theft, vandalism, and public disturbances, the need for highly visible, proactive security solutions has become increasingly essential.
Mobile patrols offer a flexible and proactive approach that helps support the safety of both customers and employees while preserving the welcoming environments that these industries are built upon.
We spoke with Tommy Zarna, Mobile Region President of Securitas USA, to explore how Securitas USA mobile services are helping businesses in these sectors create safer spaces through visibility, adaptability, and deterrence.
Why mobile patrols matter
Retail, hospitality, and entertainment venues are designed to be open and inviting, but that openness can leave them vulnerable. Mobile security patrols can add a dynamic layer of security that helps protect without disrupting the guest experience.
As Tommy Zarna explains, "It's that balance of keeping the environment safe while maintaining a positive, welcoming atmosphere."
The presence of trained security officers patrolling high-risk areas helps deter unwanted behavior before it occurs. Mobile patrols aren't just a response measure; they are a preventative strategy that assists with the flow of daily operations without being intrusive.
Key industries that can benefit from mobile security patrols
In retail, shoplifting, break-ins, and disruptive behavior are ongoing challenges. Mobile patrols deliver a consistent, visible presence that reassures customers while discouraging misconduct. Their proactive approach helps retailers protect inventory, employees, and their brand experience.
For the hospitality industry, hotels and resorts must safeguard guests, property, and staff, often across multiple properties that are large in scale. Mobile patrols provide a rapid response to incidents and a constant visual presence, offering peace of mind to travelers and teams alike.
From stadiums to amusement parks, crowd management and incident prevention are top priorities for entertainment venues. Mobile patrols can adapt their routes based on crowd movement, focus on vulnerable access points, and provide real-time assistance to help.
Balancing security with a welcoming environment
Security shouldn't feel intrusive. The best mobile security patrols operate with presence and professionalism that's visible enough to discourage trouble and approachable enough to make guests feel comfortable.
"Mobile patrols help deter trouble while making people feel safe, not watched," explains Zarna. "That balance helps protect the environment without taking away from the customer or guest experience."
For staff, knowing there's a responsive, nearby security presence also reduces anxiety and helps create a more productive work environment.
Mobile patrols utilize advanced tools such as GPS tracking, real-time reporting, and instant communication. This technology facilitates faster responses and improved coordination, particularly in extensive properties or during high-traffic periods.
"Speed and information are everything in security," Zarna adds. "When patrols are connected and informed, risks are reduced before they become real problems."
Responding to evolving threats at public events
Recent event cancellations, such as the UK's Harborne Carnival and heightened security at festivals following incidents like the downtown Memphis shooting, highlight the growing demand for flexible security strategies.
While mobile patrols alone can't prevent every threat, they play a critical role in helping support crowd safety, controlling access, and increasing visibility. Their adaptability makes them a valuable addition to event security, particularly when paired with local law enforcement and technology.
"Mobile patrols are a vital layer in a broader security strategy," says Zarna. "For event organizers, combining them with strong coordination, communication tools, and emergency planning is the best way to help keep people safe."
Customizing mobile security to fit each business
Every venue has its layout, traffic flow, and unique challenges. That's why our mobile patrols are fully customizable—from patrol frequency to response protocols and coordination with on-site teams.
"Security isn't one-size-fits-all," Zarna emphasizes. "Effective patrols are designed around the needs of the business." Whether it's increasing coverage during peak hours or focusing on specific entry points, mobile patrols can adapt in real time to support evolving security needs.
Investing in mobile patrols supports not only day-to-day safety but also long-term success. Reducing incidents, improving customer satisfaction, and creating a safer environment foster loyalty and trust, which are essential for sustainable growth.
As Tommy Zarna puts it, "The future of security is not just about responding to incidents; it's about helping prevent them and helping provide a secure, welcoming environment for customers and employees alike."
Explore mobile patrol security for your unique needs
Help strengthen your venue's security with mobile patrol services. Contact us today to learn how we can support your business.
