The Challenge
The multi-national Retail and Consumer organization, with stores in major cities worldwide, including a diverse tenant and occupant environment, was concerned about their lack of awareness regarding potential threats to their people, properties, third parties and brand reputation. They had limited interaction with authorities, and the information they received was often outdated, irrelevant or lacking in analysis needed to guide security decisions effectively.
The complex nature of their locations further complicated matters. Limited engagement with authorities meant they may have missed out on crucial information about emerging threats.
As a result, decision-makers may have struggled to respond effectively to security challenges, potentially leading to disruptions in operations, safety incidents and other negative impacts. It was vital for our client to address these challenges promptly and proactively to protect their people, assets and reputation.
The Solution
In response to the challenge, we implemented a tailored intelligence service for our client, leveraging advanced technology and expert insights. This service included:
- Real-time monitoring of threats and incidents, operating 24/7 throughout the year.
- Instant alerting systems to promptly notify responders and decision-makers of early warning indicators and any unfolding incidents.
- Regular Daily Updates to provide ongoing assurance and maintain situational awareness.
- Monthly Intelligence Summaries (INTSUMs) offering management a strategic overview of incidents, threats and risks, coupled with in-depth analysis of the security landscape.
Additionally, we offered a Request For Intelligence (RFI) service, delivering specific intelligence outputs such as reports and investigations, along with intensified monitoring during major events to ensure comprehensive security coverage.
The Result
This tailored solution has significantly enhanced our client's confidence and decision-making capabilities, providing them with a competitive advantage and assurance in critical business decisions, while maximizing their security and resilience.
Through Securitas Risk Intelligence Services, they received advance notification of potential threats, allowing them to proactively mitigate disruptions, safeguard staff and customers, and minimize reputational impact. In the event of an incident, we facilitated effective incident and crisis management, enabling swift response and recovery.
Moreover, understanding of their threats supported comprehensive security risk management, empowering them to address priority risks effectively.
By integrating cutting-edge technology and intelligence expertise with Securitas’ six protective services, we delivered an industry-leading intelligence-led security service. With improved security and reduced business interruptions, our client could focus on core operations, enjoying added value and peace of mind.
