Dedicated Management Protects Properties

High Rise Residential Security | RM Bradley Property Management

Challenge: Finding the best security team for three buildings with diverse environments and needs.

Securitas USA provides security coverage for three residential properties with distinct needs and environments in Hartford, CT. Linden Place, built in 1897 consists of residential and commercial space. With an old school approach the officers’ role is akin to a doorman. Woodland House has 237 units and a diverse population, and officers are on duty 24/7 to handle access control and patrols. Bushnell Tower is a high-rise building where Securitas officers provide round-the-clock lobby coverage, monitor CCTV and patrol the property.


A dedicated account manager was assigned to RM Bradley and based in their corporate office. The manager instituted changes including:

  • Consistent, uniform schedules, procedures and post orders, based on each property’s needs and issues.
  • Designating a single point of contact for RM Bradley and facility employees as well as the condo association’s Board of directors to streamline issue resolution.
  • Conflicts or concerns are handled directly by the account manager who works with the officers, facility staff, management company and residents.


The team works to keep RM Bradley property manager Patty Scanlon abreast of any impediments. With the addition of an account manager, communication has been simplified and streamlined for more expedient problem solving.

Read the full case study on RM Bradley Property Management

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