The Securitas National Communications Center (NCC) offers world-class accessibility with 85% of calls answered in 30 seconds or less and a 19-second average speed of answer.
Security requirements don’t stop when your business closes. Situations can arise at any hour - day or night. That’s why Securitas USA maintains a 24/7 National Communications Center (NCC). When our local offices close, the NCC takes over, helping to ensure that our clients and officers obtain any needed assistance.
Expert, Personalized Service
The Securitas NCC, located in Charlotte, NC, serves client needs and provides Post Confirmation for security officers. Every question, alert and reported incident receives individual attention. All calls are voice-recorded to document each event and situation.
Working Together with Local Offices
While national in scope, the NCC works closely with our local offices. At the end of the business day, our telephone systems from across the country automatically forward office calls to the NCC. The NCC’s security-trained staff can easily access local office information for a quick, effective response.
Post Confirmation (PoCo®) System
Our PoCo system verifies the location and status of Securitas’ 88,000+ officers across the country. This value-added service objectively confirms that security officers are at their posts, safe and working diligently to protect your facility. If an officer does not confirm his or her location, the NCC is instantly notified and ready to react.
Uninterrupted Service Provided 24/7
You can depend on the NCC’s reliability and our full disaster recovery capability. We use the ultimate in backup systems, including multiple phone companies and telephone switches, uninterruptible power supplies and redundant computer systems. These continuously tested systems allow for seamless backup, ensuring our dedicated team is always ready to serve you.
The Securitas NCC Advantage
The NCC is one more way Securitas delivers the people, technology and knowledge that offer the best customer service in the industry, providing:
- A staff of security-trained professionals available 24/7, every day of the year.
- Advanced software recording of all call activity for quality assurance.
- A PoCo system that helps to ensure officer safety and diligence.
- Access to our centralized incident capture and reporting services.
- Redundant backup systems that deliver continuous availability of Securitas management.